The award
Brilliant Awards - Sweden's most dedicated customer service employees, is the award that celebrates and highlights the heroes who work in customer service.
.png?width=300&height=58&name=L%C3%A4rarf%C3%B6rs%C3%A4kringar%20(2).png)
Winners 2026
Sweden's most committed customer service employee is a prestigious individual award given to the individual employee who has achieved the highest level of commitment to customer service during the previous year.
With more than 10,000 customer service employees from 150 organizations and 2.2 million responses from customer surveys as a basis, it is clear that 2026's award goes to Caroline Hultman, savings coach at Avanza.
2026 results
Winner
Emma Lind, Dalarnas Försäkringsbolag
Winners
Richard Sefyrin Lund, Entercard
Winner
Agneta Kristensson, Lärarförsäkringar
Criteria
The Brilliant Awards Sweden's most committed customer service employees are awarded to the customer service employees who have the highest commitment in customer surveys.
For the most reliable results, data from at least 6 out of 12 months during the year, at least 300 responses per employee and only surveys answered in Swedish are required.
To celebrate as many customer service stars as possible, winners of the individual award are included in an exclusive hall of fame of previous winners! However, you have the opportunity to win the award again after two years.
