Essential
fr. 2375 SEK/month
To quickly capture the customer experience.
Prices
Prices for Contact Center Intelligence
From real-time feedback to strategic customer service. Whether you want to get started quickly or work more data-driven across multiple channels, we'll help you understand what drives the customer experience - and how to improve it.
Premium
According to offer
For deeper customer insights and actions.
Expand to measure multiple channels and gather all customer feedback in one place for a more complete picture of the entire customer service.
Enterprise
According to offer
For strategic customer experience management.
For organizations with 100+ employees in their customer service: includes everything in Premium, a dedicated account manager and the possibility to connect both Brilliant Coaching that boosts your employees to develop their customer encounter.
Get a full understanding of each customer dialog
fr. 3750 SEK/month
Turn every call, email or chat into actionable insights. Our conversation analysis helps you understand what's happening, why it's happening - and what to do about it.
Contains
Arrangements
What's included and how it helps you
| Scalable to your needs - all features included. | |
|---|---|
| Support | |
| Customer Care, weekdays (e-mail) | Included |
| Digital onboarding and product guide, tips and help center | Included |
| Personalized onboarding | Included |
| Brilliant API - automation with your file flow systems | Included |
| SSO | Included |
| Personal contact person & Customer Success | Included |
| Data security and SLAs | |
| High availability and scalability through modern cloud architecture | Included |
| Structured management system and security work in all parts of the organization | Included |
| Secure development process and automated releases (Security-by-design, DevSecOps) | Included |
| Incident management with incident teams and business continuity planning | Included |
| Essential | Premium | Enterprise | |
|---|---|---|---|
| Measurement | |||
| Ongoing customer surveys in channels: telephony, chat & email | One channel included | Included | Included |
| Measurement at individual level - personal result in dashboard | Included | Included | Included |
| Measurements in several languages | Swedish | Nordic, European, international | Nordic, European, international |
| Platform in Swedish, English, Norwegian, Finnish, Danish | Included | Included | Included |
| Access to Brilliant's validated survey questions with benchmark | Included | Included | Included |
| NPS | Included | Included | Included |
| Customize survey template with your logo, color & sender | Included | Included | Included |
| Unlimited number of manager logins in the platform | Included | Included | Included |
| Analyze & act | |||
| Brilliant Benchmark customer service | Included | Included | Included |
| AI-generated insights | Optional extras | Optional extras | Optional extras |
| AI analysis of free text responses | Optional extras | Optional extras | Optional extras |
| Brilliant Coaching - module that boosts employees | Optional extras | Optional extras | Included |
| PPT, PDF and Excel export | Included | Included | Included |
| Productivity module - compare call statistics with your customer satisfaction | Included | Included | Included |
| Brilliant Viewer - view results on the big screen | Optional extras | Optional extras | Included |
| Support | |||
| Customer Care, weekdays (e-mail) | Within 72 hours | Within 24 hours | Priority |
| Digital onboarding and product guide, tips and help center | Included | Included | Included |
| Personalized onboarding | Optional extras | Optional extras | Two training sessions are included |
| Brilliant API - automation with your survey mailing systems | Included | Included | Included |
| SSO | - | Optional extras | Included |
| Personal contact person & Customer Success | - | - | Included |
| Open training webinar for leaders and employees | Included | Included | Included |
| Data security and SLAs | |||
| High availability and scalability through modern cloud architecture | Included | Included | Included |
| Structured management system and security work in all parts of the organization | Included | Included | Included |
| Secure development process and automated releases (Security-by-design, DevSecOps) | Included | Included | Included |
| Incident management with incident teams and business continuity planning | Included | Included | Included |