Customer Intelligence
Companies that systematically understand their customers grow faster, lose less and build relationships that last. We help you turn customer insight into a competitive advantage.
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The value
Customer Intelligence is about understanding what your customers expect, what they experience and what determines whether they stay or leave. It's not about collecting numbers for the sake of it, but about creating a systematic way of listening that allows the whole organization to act on the right things.
Our solution
Relate is the platform that makes it easy to collect data, follow the results in real time and understand what's behind the numbers.
Why do we do it?
Without systematic measurement, it is difficult to know where you are adding value and where you are losing trust.
Testimonials
We use both the employee and customer relationship modules, and these tools have provided valuable insights into how our employees are doing – and how their performance impacts the customer experience. With Brilliant’s intuitive analytics tools, we can quickly act on deviations and ensure high-quality relationships both internally and externally. The insights help us continuously evolve, and we’re very pleased with the results.
Managing Director at Swelex
The survey process was smooth and the support from Brilliant invaluable. Using their tool for both customer and employee feedback, we gained clear insights and could respond quickly, which strengthened trust and engagement with our customers.
Sustainability and Quality Manager at TransComponent
For many years, we’ve been working systematically toward the goal of becoming one of the best workplaces in our industry. One of our core values is that everything we do should be done ‘for real.’ When we came across Brilliant, we felt we had found a partner who not only shared that value but could also help us reach our goal of becoming an attractive employer. Brilliant’s professional and committed team, combined with a great digital platform, has given us – and continues to give us – an excellent partner in building engagement within our company. High employee engagement is strategically important for us, especially as a company in the hospitality sector, where our employees’ engagement is crucial to our success in the market.
CEO at Bergendal
Brilliant helps us truly understand our customers – for real. Whether it’s through an online interaction, in-store, or via customer support, we gain insights that make a difference both for us and for our customers. Thanks to this, goals such as CSAT and NPS have become more than just numbers – they’re part of our daily work and something that engages the whole team. We value Brilliant’s responsiveness and see them as a partner we want to continue growing with 🩷🚀
Head of Customer Service at Lyko
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.
Manager HR at Länsförsäkringar Stockholm
