Engage
Det strategiska verktyget för hela organisationen. Insikter om engagemang, ledarskap, arbetsmiljö och eNPS med djupa analyser och smarta rekommendationer.
People Intelligence
Understand what drives your people and strengthen your business.
People Intelligence helps organizations identify and understand what drives engagement, take responsibility for wellbeing and connect people to business results.
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Our solutions
The right tool for your journey.
People Intelligence consists of two products. Start where the need is greatest and scale up as the organization evolves.
Engage
Understand what drives your teams and act on it.
Engage is a strategic tool that helps teams and organizations understand and develop engagement into a competitive advantage. Simple for the team, clear for decision-makers.
beat
Continuous insights and activities in the team.
Beat is our self-playing piano that continuously captures how the team is doing, suggests activities and adapts as the team evolves - without any administration, manual processes or extra work.
Testimonials
Why our customers choose Brilliant
We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.
Head of Customer Service at Riksbyggen
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.
Manager HR at Länsförsäkringar Stockholm
We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.
Head of Customer Service at Euro Accident
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If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.
Advisory Manager at Lärarförsäkringar
We quickly established measurable goals based on the insights from Brilliant’s platform – not only at the Euro Accident Sweden level, but across the entire group, where we now track KPIs for Customer Satisfaction (CSAT) and Engagement in conversations.
Performance and Talent Manager at Preem
Insights
