For Customer Service Managers - Real-time insights

From customer feedback to improved service

Stop guessing what drives customer satisfaction

Gain insights from every customer dialog and act where it makes the most difference.

You have access to large amounts of customer data but often lack a clear picture of what actually affects the customer experience. Conversations and feedback are collected, but rarely lead to concrete improvements in everyday life.

The most successful organizations work differently. They use every customer interaction as a source of insight and link feedback directly to coaching and real-time improvements.

With Brilliant, you get that way of working. Interact gives you real-time insights linked to every customer contact and every agent. Listen analyzes all conversations and helps you spot patterns, risks and opportunities.

Together they give you both overview and depth. So you can understand what's happening, why it's happening and what to do about it.

You have data - but lack insight

Conversations and feedback are there, but without analysis it is difficult to understand what actually drives customer satisfaction.

The best teams work in real time

They link customer feedback directly to coaching and improvement - not after the fact, but when it makes a difference.

From conversation to concrete action

With Interact and Listen, you get both real-time insights and deep analytics - so you can act faster and smarter.

Our solutions for customer service managers

The right tool for a better customer experience

Brilliant brings together everything you need to understand and develop your customer service. With real-time insights and conversational analytics, you'll get a clear picture of what's driving customer satisfaction and where you need to act - before small problems become big ones.