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Relate
Listen smarter. Act faster.
Relate is built for organizations that want to understand what customers actually think, what drives loyalty and where the relationship needs strengthening.
Brilliant Insights
See what needs focus without having to look.
Brilliant Insights analyzes all the data collected and highlights the most important things. Instead of spending time understanding and interpreting numbers, the organization gets concrete recommendations that can be acted on immediately.
Net Promoter Score
Not just a figure on loyalty, also what drives it.
Measure Net Promoter Score and track trends over time. The platform identifies which drivers correlate most strongly with NPS - so your organization knows what makes customers recommend you, and what risks leading to churn.
Text analysis
Understand what customers are really saying.
Text comments often contain the most valuable feedback, but are difficult to manage manually. With text and sentiment analysis, the platform identifies the topics and emotions in each comment - so the organization understands what customers think, but also how they feel.
Close the Loop
Act on feedback before the customer is lost.
See the responses roll in real-time andinstantly identify which customers have expressed dissatisfaction, feedback to them quickly and document in the platform. It turns dissatisfaction into an opportunity to strengthen the relationship.
Flexibility
Create concepts that suit you, with the right content for the right audience.
Library
Brilliant's library comes loaded with questions carefully crafted based on analysis of customer relationship surveys in our proprietary database - optimized to capture the full customer experience and what actually influences customer loyalty. Use the content as a starting point or inspiration, and shape it according to your language, your customers and what you actually want to measure.
Segment
Segments allow specific customer groups to be created based on attributes or uploaded lists. This makes it possible to measure the right things in the right audience and compare results between customer groups. Segment on anything from customer categories, geographical location to business areas and link the insights to your business goals and KPIs.