Getting started
An enabling platform for modern contact centers
Want to see how Interact strengthens both customer and employee relationships?
Interact
Insights that strengthen every customer dialog.
Turn real-time customer feedback into better calls, sharper coaching and measurable progress across your contact center.
Insights
Understand the results without having to interpret them.
The AI summary analyzes results and text comments and presents a clear summary of what works and what needs improvement. Leaders and teams get instant guidance - without having to dig into the data themselves.
Driving forces
Understand what really drives customer satisfaction.
The analysis shows which factors have the strongest correlation with customer satisfaction - and how they relate to operational KPIs from telephony and CRM, such as response times, case handling and resolution rates. Making these correlations visible makes it easier to prioritize the right efforts and focus on what actually makes the biggest difference.
Co-pilot
Ask questions to the data - get answers right away.
Copilot is our AI-powered assistant that lets users ask questions directly against customer survey data. What drives dissatisfaction? Where are we losing customers? Which teams are performing best?
Coaching
Make coaching data driven - not gut feeling based.
The dashboard is built to guide coaching conversations between leaders and employees. The results are broken down to the individual level, highlighting concrete strengths and areas for improvement - so that every conversation leads to development, not just feedback.
Testimonials
Why our customers choose Brilliant
We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.
Head of Customer Service at Riksbyggen
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.
Manager HR at Länsförsäkringar Stockholm
We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.
Head of Customer Service at Euro Accident
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If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.
Advisory Manager at Lärarförsäkringar
We quickly established measurable goals based on the insights from Brilliant’s platform – not only at the Euro Accident Sweden level, but across the entire group, where we now track KPIs for Customer Satisfaction (CSAT) and Engagement in conversations.
Performance and Talent Manager at Preem
