Essential
fr 1250 SEK/month
Get started quickly with customer feedback and NPS. Perfect for smaller teams looking to build a data-driven CX effort.
Prices
Prices for Customer Intelligence
From customer insight to loyalty and growth. Whether you want to start measuring or working more data-driven with customer relationships, we'll help you understand what drives loyalty and how to strengthen it.
Premium
fr 2450 SEK/month
Take the next step with segment analysis and AI-driven insights. For growing businesses that want to be more proactive with customer experiences.
Includes everything in Essential +
Enterprise
According to offer
Maximum security, scalability and advanced analytics. For larger organizations with complex needs and high data protection requirements.
Includes all in Premium +
Comparison
Compare our plans and get a deeper understanding
| Essential | Premium | Enterprise | |
|---|---|---|---|
| Measurement | |||
| Unlimited number of measurements | Included | Included | Included |
| Validated CX questions including NPS | Included | Included | Included |
| Send surveys | E-mail address | E-mail/SMS | E-mail/SMS |
| Surveys in several languages | Swedish & English | International languages | International languages |
| The platform in several languages | Swedish & English | Swedish & English | Swedish & English |
| Branded surveys (logo & color) | Included | Included | Included |
| Create your own questions - with AI translation | Included | Included | Included |
| logic | Not included | Included | Included |
| Adapting communication texts | Included | Included | Included |
| Measuring different customer segments | Not included | Included | Included |
| Sync data automatically | Not included | Included | Included |
| Analyze | |||
| Correlations with NPS | Included | Included | Included |
| Compare and analyze different customer segments | Not included | Included | Included |
| AI - Summary of text comments | Included | Included | Included |
| AI - text and sentiment analysis | Included | Included | Included |
| AI - generated insights | Included | Included | Included |
| External NPS benchmark | Included | Included | Included |
| Exporting results (PPT and PDF) | Included | Included | Included |
| Automatic analysis (PPT and PDF) | Not included | Included | Included |
| Raw data export (excel) | Included | Included | Included |
| Agera | |||
| Support to act directly on customer feedback (Close-the-loop) | Included | Included | Included |
| User licenses | Unlimited | Unlimited | Unlimited |
| Support | |||
| Onboarding | Digital | Personalized onboarding | Personalized onboarding |
| Customer Care, weekdays (e-mail) | Within 72 hours | Within 24h | Priority |
| Email & Chatbot | Included | Included | Included |
| Annual onboarding of new superusers | Not included | Not included | Included |
| Data security and SLAs | |||
| High availability and scalability through modern cloud architecture | Included | Included | Included |
| Structured management system and security work in all parts of the organization | Included | Included | Included |
| Secure development process and automated releases (Security-by-design, DevSecOps) | Included | Included | Included |
| Incident management with incident teams and business continuity planning | Included | Included | Included |