Engage - Employee engagement

Why do we do it?

Engagement determines whether the organization moves forward. Or stands still.

People who are happy and engaged perform better, stay longer and take the organization forward. The costs when the opposite is true are far greater than most people think.

Engaged employees are more productive, more loyal and actively contribute to a culture where others want to perform too. Research shows that excellent leaders engage three out of four employees - while weak leadership and low engagement drive up sick leave, staff turnover and costs.

But engagement is not something that happens by itself. It requires the organization to understand where the energy is, where clarity is lacking and what actually drives people forward. Without that insight, it's hard to know where to focus.

Engage gives your organization a structured way to measure, understand, and act on engagement - at the team level and across the organization. From measurement to insight to action, in one single flow.

Why Brilliant

Figures you can trust

The platform is based on validated question models and benchmarking data from extensive survey data, making it possible to measure what really affects engagement and performance.

830 000+: A benchmark based on over 830 000 individual responses.
350+: Over 350 organizations develop their business with our insights.
75+: We serve customers in over 75 countries in multiple languages.

Brilliant Insights

Analyzes and summarizes results into concrete insights.

The platform finds strengths and areas for improvement based on questions, correlations, history and benchmarks, and highlights what matters, so leaders and teams can quickly move from data to action and focus on what makes a difference.

Commitment

A map to act on instead of a number to interpret.

The engagement matrix combines energy and clarity, highlighting the differences between people who are motivated but unfocused, and those who know what is expected but lack drive. It illustrates what needs focus - in each team and the organization as a whole.

Analysis

See patterns and find challenges before they become problems.

Heatmaps directly show results that stand out, while text analytics identifies topics and sentiment in text comments, highlighting insights that are otherwise difficult to discover. The organization gets not just a summary, but an understanding of the underlying factors of the results.

Activities

From insight to change without losing momentum.

The platform guides teams from prioritization to concrete activities through smart suggestions based on the teams' insights, current state and desired state. At the organizational level, everything is brought together in a strategic view - so management always knows where the organization is focusing and how work is moving forward.

Flexibility

Relevant solutions that suit you, and the ability to work legally.

Library

The library is the hub for all content in the platform and comes with tested and validated questions, indexes and question packs that provide actionable insights. Shape the content to your organization - everything can be customized and made your own.

Sustainability & Compliance

Measure organizational and social work environment and keep track of risk factors such as stress, workload and discrimination. A KPI that helps to work proactively and in accordance with the Health and Safety at Work Act for a sustainable and healthy workforce.

Integrations

Simple, stable and independent. Your data is always up to date - so you can focus on action instead of administration.

See how it works

What drives engagement in your organization?

Book a demo and we'll show you how to measure, understand and act on engagement - from team level to the whole organization.

Pillars

Things that we at Brilliant think are a little extra important.

Anonymity, for real

Trust is our foundation, and we never compromise on it.We are proud of our anonymity policy, which ensures that all responses are completely anonymous and that no individual can be identified.

In a world of more and advanced analytics, anonymity is always paramount.

Benchmark

The purpose of Brilliant's benchmark is to give organizations a reference point to be able to see their own results in context. A benchmark makes it easier to interpret their results, prioritize the right actions and drive development with perspective.

Scientific anchoring

The right questions measure the right things. The right methodology ensures that the results actually lead somewhere.

Brilliant's model is rooted in established organizational research. Without a methodological foundation, measurements become guesswork. With it, they become a tool for real change.

The Service Profit Chain shows how what happens internally - engagement, leadership and work environment - directly affects customer loyalty and business performance. It's not a theory, it's a proven relationship.

That's why we don't just measure what's easy to measure, but what actually matters: engagement, psychological safety, team effectiveness, leadership, and organizational and social work environment. Dimensions that together provide an overall picture of where an organization is - and what needs to change to get where it wants to go.

Testimonials

Why our customers choose Brilliant

We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.

Mikael Gustafsson

Head of Customer Service at Riksbyggen

Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.

Anna Nyback

Unit Manager at Unionen

Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.

Baharan Hellström

Manager HR at Länsförsäkringar Stockholm

We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.

Emma Lundgren

Head of Customer Service at Euro Accident

If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.

Sara Öster

Advisory Manager at Lärarförsäkringar

We quickly established measurable goals based on the insights from Brilliant’s platform – not only at the Euro Accident Sweden level, but across the entire group, where we now track KPIs for Customer Satisfaction (CSAT) and Engagement in conversations.

Ylva Nyberg

Performance and Talent Manager at Preem

Insights

Your most profitable investment