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Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.

These goals are reviewed quarterly and have become one of the most important measurement tools in the company.

We appreciate Brilliant’s professionalism, flexibility, and ability to balance our requests with best practices for using methodology effectively in an employee survey. You also provide a smooth, digital tool that makes it easier to follow up on results.​

At Svensk Handel, we’re convinced that it’s our skilled employees who create and enable our success. Brilliant is a key tool in our ongoing journey of development, supporting us every step of the way – from delivering insightful data on what drives engagement to identifying areas for improvement.

We’ve been using Brilliant since 2004 and have seen noticeable results from working long-term with leadership and employee engagement. Brilliant has become a tool actively used by both managers and employees, and we clearly see how important follow-up is – from running workshops around the results to measuring progress and tracking the implementation of the actions that come out of those workshops

Brilliant is easy to work with, and your team is helpful and highly knowledgeable in the field. It’s reassuring to have you as a professional partner. I also really appreciate the methodology behind your workshop – it delivers results. I value the analytical capabilities supported by the portal, and your support is incredibly valuable – it’s one of the key reasons we chose Brilliant as our provider

For many years, we’ve been working systematically toward the goal of becoming one of the best workplaces in our industry. One of our core values is that everything we do should be done ‘for real.’ When we came across Brilliant, we felt we had found a partner who not only shared that value but could also help us reach our goal of becoming an attractive employer. Brilliant’s professional and committed team, combined with a great digital platform, has given us – and continues to give us – an excellent partner in building engagement within our company. High employee engagement is strategically important for us, especially as a company in the hospitality sector, where our employees’ engagement is crucial to our success in the market.​

We use both the employee and customer relationship modules, and these tools have provided valuable insights into how our employees are doing – and how their performance impacts the customer experience. With Brilliant’s intuitive analytics tools, we can quickly act on deviations and ensure high-quality relationships both internally and externally. The insights help us continuously evolve, and we’re very pleased with the results.

Brilliant is constantly evolving. The platform provides us with both research-based credibility and a user-friendly experience