Automatic file import
Scheduled SFTP import of your employee data
Integrations
Keep your employee data up-to-date
Our integration model is built to be simple, stable and completely independent of the system you use today or in the future. We make sure your employee data is always up to date without manual work, so you can focus on acting on the insights instead of managing them.
Integrations
Seamless integrations
Our integrations ensure that you always act on the right numbers, at the right time, no matter what systems you use today or in the future. With a stable and secure integration, your organization is reflected exactly as it looks in reality, so you can stop administrating and start acting.
Direct API integration
Real-time sync of employee data from HR systems
Open API
Get data via open API. BI? Intranet? You decide!
Tired of integrations?
Of course, it is possible to import CSV and Excel files with employee data.
Testimonials
Why our customers choose Brilliant
We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.
Head of Customer Service at Riksbyggen
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.
Manager HR at Länsförsäkringar Stockholm
We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.
Head of Customer Service at Euro Accident
.png?width=150&height=29&name=L%C3%A4rarf%C3%B6rs%C3%A4kringar%20(2).png)
If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.
Advisory Manager at Lärarförsäkringar
We quickly established measurable goals based on the insights from Brilliant’s platform – not only at the Euro Accident Sweden level, but across the entire group, where we now track KPIs for Customer Satisfaction (CSAT) and Engagement in conversations.
Performance and Talent Manager at Preem
