Book a demo
Booking a demo should feel easy and give you clear benefits straight away. Here's what you can expect:
We'll schedule a meeting that's right for you
You'll be contacted by us to find a time that works in your calendar. Short, relevant, and no hassle.
You'll get a clear picture of what this can do for you
We'll start with your situation - not a standard presentation. You'll see how the platform can help you understand people better and act smarter.
Why do we do it?
Why organizations choose Brilliant. Gain insights that lead to action - with technology, methodology and support all the way.
Most people collect data. Few do anything with it.
With Brilliant, you don't just get insights, you get concrete recommendations that make next steps clear. AI-powered analytics and built-in activation let you know what to do when and why.
Employees influence the customer experience. Customer experience affects business. Customer service is where everything comes together. Measuring each part separately misses the bigger picture. And that's where the real insights are. Brilliant helps you understand how it all fits together and act where it actually makes a difference.
Testimonials
We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.
Head of Customer Service at Riksbyggen
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.
Head of Customer Service at Euro Accident
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If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.
Advisory Manager at Lärarförsäkringar
Länsförsäkringar Skåne aims to make great service the common thread in every possible customer interaction. That’s why customers are invited to share their feedback on each interaction with the insurance company, regardless of how or where it takes place. The tool supporting this is called Brilliant Navigator. Through its various survey modules, Länsförsäkringar Skåne can track what customers think across all contact channels.
Customer Analyst at Länsförsäkringar Skåne
Brilliant helps us truly understand our customers – for real. Whether it’s through an online interaction, in-store, or via customer support, we gain insights that make a difference both for us and for our customers. Thanks to this, goals such as CSAT and NPS have become more than just numbers – they’re part of our daily work and something that engages the whole team. We value Brilliant’s responsiveness and see them as a partner we want to continue growing with 🩷🚀
Head of Customer Service at Lyko