Getting Started with CX: Why Simpler Is Often Better
Integrating HR data can feel like a big step – and sometimes like a necessary evil. But with the right strategy and the right solution, it becomes both simple and valuable. At Brilliant, we focus on exactly that: integration based on your needs – not the limitations of the system.
Brilliant offers ready-made integrations with several HR systems – and we build new ones where needed. But in reality, fixed integrations aren’t always the smartest path. Why?
Because many HR systems are built based on technical logic, not your operational reality. This often means the data doesn’t match how you actually want to analyze and report your results. That’s why we offer an alternative:
As we like to say: “It’s integration – on your terms.”
In some cases, an API solution is the best option, especially when you need to send data back – for example, action plans – to the HR system. Then you get two-way communication, reducing the need to manage multiple systems manually. But it comes with one important requirement: the data must be correct and up to date.
APIs also require more technical expertise, greater IT involvement, and are sometimes overkill for smaller organisations.
Every organization is different. Do you have complex team structures? Multiple HR systems? Then we’ll solve it together. We build custom solutions at a transparent hourly rate – and help clarify what’s required, both technically and data-wise.
No matter the method, one thing always affects the outcome: the quality of the data.
As we like to say: “Bad dough, bad cake.”
But you don’t have to fix everything yourself – we’re happy to help review and adjust the data before the integration goes live.
At Brilliant, we don’t build integrations just for the sake of technology. We build them so you can gain insights that make a real difference – for leadership, employees, and your organization.
👉 It should be easy.
👉 It should work.
👉 And it should make an impact – on your terms.
Brilliant has experience with various types of integrations (e.g. AlexisHR, Hailey, and MS Azure AD). But experience shows that our clients often switch to using file imports, as they see greater value in structuring data based on how they want to report their results. A technical integration isn’t hard to implement – the real challenge is reflecting how you want to report your results. That’s where we can help.
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