Getting Started with CX: Why Simpler Is Often Better
More and more organisations are using pulse survey tools and continuous employee surveys to take the pulse of their organisation. One of the latest developments is that it’s no longer just managers and HR who access the results – employees themselves can also view them via an employee portal or employee view. But what does this really mean, and what are the pros and cons?

At present, the Brilliant platform does not include an individual employee view – all data is collected at the team level and shared by the manager. Research shows that real change happens through shared reflection and action.
If an organisation conducts large or infrequent surveys (30+ questions, 1–3 times a year), these are often followed up during reporting. More frequent, shorter pulse surveys, however, require continuous transparency. That’s where the employee view comes into its own: ongoing results create involvement, engagement and higher response rates.
We are currently developing a product where employees will be able to access their results and receive support to boost their engagement. We believe the future lies in flexibility – in meeting different needs without overcomplicating things or compromising what truly makes a difference.
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