Get a quote
Asking for a quote should feel easy and give you value straight away. Here's what you can expect:
Why do we do it?
Why organizations choose Brilliant. Gain insights that lead to action - with technology, methodology and support all the way.
Most people collect data. Few do anything with it.
With Brilliant, you don't just get insights, you get concrete recommendations that make next steps clear. AI-powered analytics and built-in activation let you know what to do when and why.
Employees influence the customer experience. Customer experience affects business. Customer service is where everything comes together. Measuring each part separately misses the bigger picture. And that's where the real insights are. Brilliant helps you understand how everything fits together and act where it actually makes a difference.
Testimonials
The product is easy to use and the price feels reasonable. For us, it is particularly important to be able to track our progress over time and use the same questions to clearly identify trends. Whenever I have had questions, I have received excellent support from the Brilliant team.
KAM/Sales at Vallacom
Simple and intuitive to work with, and it has been easy to get started, both in terms of monitoring the measurement and managing it practically while it is ongoing. In addition, we have received excellent support from Brilliant throughout all the preparatory work and technical setup.
Communicator at Hemsö
The survey process was smooth and the support from Brilliant invaluable. Using their tool for both customer and employee feedback, we gained clear insights and could respond quickly, which strengthened trust and engagement with our customers.
Sustainability and Quality Manager at TransComponent
Brilliant helps us truly understand our customers – for real. Whether it’s through an online interaction, in-store, or via customer support, we gain insights that make a difference both for us and for our customers. Thanks to this, goals such as CSAT and NPS have become more than just numbers – they’re part of our daily work and something that engages the whole team. We value Brilliant’s responsiveness and see them as a partner we want to continue growing with 🩷🚀
Head of Customer Service at Lyko
We use both the employee and customer relationship modules, and these tools have provided valuable insights into how our employees are doing – and how their performance impacts the customer experience. With Brilliant’s intuitive analytics tools, we can quickly act on deviations and ensure high-quality relationships both internally and externally. The insights help us continuously evolve, and we’re very pleased with the results.
Managing Director at Swelex
Before we started working with Brilliant in 2017, we had limited insight into what our members thought about us. Thanks to the insights provided by Brilliant, we adjusted our governance, and member experience is now our most important key performance indicator. Continuously working to develop the business, both at an organizational and individual level, is now an established way of working. This includes practices such as joint listening sessions and feedback between managers and employees, with Brilliant’s platform supporting our coaching efforts. Through Brilliant, we also have access to benchmarking, which helps us continue developing our business by comparing our performance with that of other organizations.
Unit Manager at Unionen