Get a quote
Asking for a quote should feel easy and give you value straight away. Here's what you can expect:
Why do we do it?
Why organizations choose Brilliant. Gain insights that lead to action - with technology, methodology and support all the way.
Most people collect data. Few do anything with it.
With Brilliant, you don't just get insights, you get concrete recommendations that make next steps clear. AI-powered analytics and built-in activation let you know what to do when and why.
Employees influence the customer experience. Customer experience affects business. Customer service is where everything comes together. Measuring each part separately misses the bigger picture. And that's where the real insights are. Brilliant helps you understand how it all fits together and act where it actually makes a difference.
Testimonials
We constantly work to improve our processes and routines across all channels – from how our employees interact with customers to every step in the service journey. Brilliant is an incredibly valuable tool in helping us achieve this, as it allows our employees to easily track customer feedback themselves and set goals for personal development during coaching sessions.
Head of Customer Service at Riksbyggen
Before we began working with Brilliant in 2017, our understanding of what our members thought of us was limited.
Unit Manager at Unionen
Thanks to the insights provided by Brilliant, we’ve shifted our focus — member experience is now our most important key metric.
Manager HR at Länsförsäkringar Stockholm
We implemented Brilliant in autumn 2020, and went from feeling completely in the dark to being able to follow the customer journey in an absolutely brilliant way. We’ve been able to take all our assumptions and gut feelings and replace them with clear words and numbers that reflect the real situation.
Head of Customer Service at Euro Accident
.png?width=150&height=29&name=L%C3%A4rarf%C3%B6rs%C3%A4kringar%20(2).png)
If you find that a customer experience is falling short or has declined, the answers are most likely found in an employee survey. It’s not possible to sustain high customer satisfaction over time unless employees are satisfied—it speaks for itself.
Advisory Manager at Lärarförsäkringar
We quickly established measurable goals based on the insights from Brilliant’s platform – not only at the Euro Accident Sweden level, but across the entire group, where we now track KPIs for Customer Satisfaction (CSAT) and Engagement in conversations.
Performance and Talent Manager at Preem