Customer Experience
Brilliant Awards 2022 – the organisations customers and employees prefer the most
By Malin Hising
Brilliant Awards, Change Journey of the Year – we have a result
By Malin Hising
10 Do’s and Don’ts with Net Promoter Score
By Brilliant
Customer Satisfaction Trends 2020 – Let the Customer Show You the Way!
By Brilliant
This is how the manager influences the customer experience
By Brilliant
Mind the gaps! Find your most important factors for creating customer loyalty
By Brilliant
Unnecessary mistakes that produce lower profits
By Brilliant
Beauty comes from within – companies who focus on this produce the best returns
By Brilliant
The Insight Hub – here to help your business flourish
By Brilliant
How to succeed with customer surveys – your first step to excellent customer experience
By Brilliant
NPS programme, what is it and why is it important?
By Brilliant