Customer Experience Award

Brilliant Awards – Customer Experience is an annual award for companies that have managed to create exceptional customer experiences.

Best Customer Service 2022

The winners are based on data from the companies´customer surveys, which means that it is the customers´perceptions, and not subjective judgments, that control who to take home the prestigious Award.

  • 133 companies included in the selection
  • More than 2,2 million customer surveys conducted in Sweden as the basis for the decision

Is your company one of the companies that by 2022 can be named Best Customer Service?

The data collection for Brilliant Awards – Customer Experience 2022 began 1 January 2021 and will be gathered throughout the year. All Brilliant’s customers are automatically included in the selection. Want to know more about the Award, and what criteria are the basis for nomination? Do not hesitate to contact your contact person at Brilliant, or send an email to

Best Customer Service 2022

Awarded to companies with the highest result within its industry

Best Customer Service – Bank

1st: SevenDay Bank

2nd: Volvofinans Bank

3rd: Avanza

Best Customer Service – Finance

1st: Preem

2nd: Tietoevry

3rd: Lendo

Best Customer Service – Insurance

1st: SPP

2nd: Länsförsäkringar Skaraborg

3rd: Lärarförsäkringar

Best Customer Service – County (Sweden)

1st: Kristianstads kommun

2nd: Enköpings kommun

3rd: Ängelholms kommun

Best Customer Service – Energy

1st: Öresundskraft

2nd: Dalakraft

3rd: Skellefteå Kraft

Best Customer Service – Retail

1st: Clas Ohlson

2nd: Postkodlotteriet

3rd: Volvo Cars Customer Care

Sweden's Most Engaged Customer Service Employee - the Winner will be Announced in the Beginning of 2022

Awarded to the employee who has the highest commitment accordning to the company’s customers

Winner will be communicated shortly

Greatest Change Journey 2022

Awarded to the company that has made the greatest positive change from 2020 to 2021


Linköpings kommun




Uppsala kommun

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