The winners are based on data from the companies´customer surveys, which means that it is the customers´perceptions, and not subjective judgments, that control who to take home the prestigious Award.
- More than 130 companies included in the selection
- More than 2,5 million customer surveys conducted in Sweden as the basis for the decision
The data collection for Brilliant Awards – Customer Experience 2021 began 1 January 2020 and will be gathered throughout the year. All Brilliant’s customers are automatically included in the selection. Want to know more about the Award, and what criteria are the basis for nomination? Do not hesitate to contact your contact person at Brilliant, or send an email to firstname.lastname@example.org