Länsförsäkringar Skåne wants good service to permeate all customer interactions with our company. That’s why our customers get to speak their mind about their interactions with us regardless of how or where they happen. Brilliant Navigator is our tool for this. Through the different survey modules we get a clear view of how the customers perceive Länsförsäkringar Skåne regardless of channel.
Joacim Lundberg, Customer Analyst, Länsförsäkringar Skåne
The Brilliant offer a clear reporting structure and follow up process that makes work easier for managers as well as for employees. They are flexible, knowledgeable and they provide good support for us to develop our work environment in which we fell good and can develop, and ultimately this leads to us achieving our targets.
Martin Sundvall, CEO, Åke Sundvall Byggnads AB
We appreciate Brilliant’s professionalism, flexibility and ability to balance our requirements and wishes in relation to their metholodogy and how to best conduct an employee survey. They offer a smooth, digital tool that makes it easy to work with the survey results.
Margareta Otterström, HR Business Partner, LFV