Essential
Essential is ideal for companies looking to get started with customer surveys in a simple and effective way. This package suits small to mid-sized businesses seeking a basic understanding of customer experiences and needs.
Premium
Premium is designed for businesses ready to take a more comprehensive approach to their customer relationships. It’s a great choice for companies already measuring customer experience who want more detailed analysis to support continuous improvement.
Enterprise
Enterprise is built for organisations with complex customer journeys and the ambition to use customer insights as a strategic driver. This package suits businesses that want to embed customer feedback across the organisation to build long-term relationships and drive business success.
Below you’ll find everything included in our different packages |
Essential | Premium | Enterprise |
|---|---|---|---|
| Measure | |||
| Unlimited number of surveys | |||
| Brilliant’s question library with strong NPS drivers | |||
| NPS and open-text questions | |||
| Email distribution | |||
| International languages | Up to 2 languages | ||
| Customise branding with your logo and colours | |||
| Create and AI-translate your own questions | |||
| Edit communication templates | |||
| Conditional logic for questions | |||
| Ability to segment by customer group | |||
| SMS distribution | |||
| Analyse | |||
| Unlimited internal users | |||
| Results by question with development/trend overview | |||
| NPS driver analysis | |||
| Export to PowerPoint, PDF, and Excel | |||
| Automatic result analysis in PPT and PDF | |||
| External NPS benchmarking | |||
| AI-generated insights | |||
| AI sentiment analysis of open-text responses | |||
| AI categorisation of open-text responses | |||
| Single Sign-On (SSO) | Optional | ||
| Act | |||
| Close-the-loop functionality | |||
| Help centre with tips, guidance, and tutorial videos | |||
| Strategic advisory services | |||
| How to succeed with your customer survey | Optional | Optional | Optional |
| Strategic workshop with executive team incl. pre-meeting with CEO/HR | Optional | Optional | Optional |
| Support | |||
| Digital onboarding | |||
| Tech set-up – account and respondent list | |||
| Customer Care support via email, Mon–Fri 08:00–17:00 (English and Swedish) | |||
| Customer Success support | |||
| Tech set-up for new superusers (1 time per year) | Optional | Optional | |
| SLA | |||
| Support response within 24h on weekdays | within 72h | ||
| 99.5% uptime via Microsoft Azure | |||
| Critical incidents (e.g. data protection, security breaches, or major service disruptions affecting multiple customers) responded to within 1h during business hours (08:00–17:00) | |||
| Data Security | |||
| GDPR compliant | |||
| Delivered in accordance with ISO27001 | |||
| Option for customised GDPR agreements | Optional | ||
From measurement to action and transformation – Unlock your organisation’s full potential and strengthen relationships with both customers and employees. Brilliant’s platform measures, analyses, and transforms your data into valuable insights that are easy to act on – enabling data-driven decisions, a holistic perspective, and a stronger business.