Built on 20 years of experience in measuring and improving customer experience, our method and platform help customer service teams gather valuable insights efficiently. These insights are clearly visualised in an interactive way – resulting in more engaged employees, empowered leaders, and loyal customers who truly drive customer-centric growth.
Customer Service Platform that Enhances Your Customer Experience with AI
Why measure your customer service?
The path to growth, efficiency, and successful customer service starts with employee engagement and the quality of every customer interaction. This is backed by 20 years of data and experience from Brilliant.
That’s why we’ve developed a platform designed to highlight the right customer insights for the right roles. With Brilliant’s Customer Service Experience platform, you get access to:
- Seamless integrations with your existing systems: Automatically send surveys after each interaction across all your customer service channels.
- Motivating, real-time dashboards: Customer feedback is instantly turned into actionable insights – visualised in an engaging way for both employees and managers.
- Boost employee engagement: Built-in tools empower employees to work with self-leadership, supported by structured coaching from managers.
- Benchmarking: Industry-specific benchmarks directly in the platform, helping you compare your results and stay ahead of key trends.
What you’ll find in our platform
AI Dashboard
Brilliant AI analyses customer feedback, identifying key themes and tonalities — all visualised in intuitive dashboards tailored for both employees and leaders.
Productivity
Get a clear overview of your operations and visualise your productivity metrics directly in the Brilliant platform. Easily combine sales data, number of calls, and call duration with customer experience results.
Benchmarking
Stay ahead of the competition with Brilliant’s powerful benchmarking module. Compare your results against others in your industry and unlock your full potential.
Coaching made easy
Support your teams with targeted coaching based on productivity metrics and customer feedback. Plan, invite, set goals and create action plans — all directly within the platform.
Turn insights into action and build a stronger organisation
Discover how our platform empowers you to measure what matters, uncover key trends, and drive meaningful change through data-driven decisions.
Introducing Brilliant’s Customer Service Platform
We collect and visualise data to help you create better customer experiences.
- Easy to get started — with ready-made integrations and a proven methodology
- Measures across all channels: chat, email, phone, and digital services
- Customer experience is always fresh — all data updates in real time
- Industry-specific benchmarking available directly in the platform
- User-friendly, motivating dashboards tailored for every role
- Digital coaching module empowering each employee to lead their own development
- Import your productivity KPIs for complete oversight of your customer service
- Pre-built integration for call analysis via our partner Voxo
- Smart analytics tools to identify what drives your customer experience
- Measure employee engagement with Brilliant’s Employee Pulse feature
- Automated result reports sent directly to selected recipients
- Close the loop — notifications and alerts triggered by priority customer feedback
- Support from our experienced consultants to help you act on your results
- All data stored and managed securely in our data centre in Stockholm
See Brilliant in action – book your personalised demo today
Experience how Brilliant’s platform measures, analyses, and transforms your customer and employee data into actionable insights that drive growth.
Systemintegrationer
Brilliant’s customer service platform offers seamless system integrations that enable smooth data transfer and collaboration between our SaaS platform for customer experience measurement and other business systems and platforms via API-based and pre-built integrations.
With a focus on security, flexibility, and efficiency, this module enhances workflows and decision-making by providing a holistic view of customer data. This leads to a more personalised and consistent customer experience — essential for long-term success and scalability.
Why you should choose Brilliant
01.
Local presence, global reach
We are a reliable partner that helps customers in over 50 countries in many different languages.
02.
Benchmark from 24 industries
Every year we find out how more than three million people think and feel.
03.
Expertise and consulting support
With our 20 years of experience in developing organizations, we will help you create profitability, engagement, and behavioral changes.
04.
Appreciated partner with cNPS 69
400 happy customers develop their organizations with our data and insights.
A smart and interactive platform that strengthens customer and employee relationships
From measurement to action and transformation – Unlock your organisation’s full potential and strengthen relationships with both customers and employees. Brilliant’s platform measures, analyses, and transforms your data into valuable insights that are easy to act on – enabling data-driven decisions, a holistic perspective, and a stronger business.