Essential
Essential is ideal for customer service teams looking to get started with customer surveys in a simple and efficient way. This package suits smaller teams seeking a foundational understanding of customer needs and experiences.
Premium
Premium is designed for customer service organisations aiming to take a comprehensive approach to their customer interactions. It’s an excellent choice for companies ready to take the next step with more detailed analysis to drive concrete improvements.
Enterprise
Enterprise is tailored for organisations with complex customer journeys and the ambition to use insights as a strategic growth driver. This package is ideal for businesses that want to embed customer feedback across the organisation to build long-term relationships and business success.
Below you’ll find everything included in our different packages |
Essential | Premium | Enterprise |
|---|---|---|---|
| Measure | |||
| Ongoing customer surveys triggered by inbound channel (phone, chat & email) | One channel included | ||
| Individual-level measurement – access to personal results & dashboard | |||
| Brilliant’s proven NPS-driven question library | |||
| Branded surveys – apply your logo and colours using Brilliant’s template | |||
| Survey distribution via SMS, email, and outbound calling | One distribution method | ||
| Employee Pulse for customer-facing teams – 2 times/year | |||
| Analyse | |||
| Brilliant Benchmark for Customer Service | |||
| Unlimited manager access levels | |||
| Role-based dashboards | |||
| Export to PowerPoint, PDF, and Excel | |||
| Productivity module – compare sales & call data with customer satisfaction | |||
| AI-generated insights | Optional | ||
| AI sentiment analysis of open-text | Optional | ||
| AI categorisation of open-text | Optional | ||
| Brilliant Viewer – display results on large screens | Optional | ||
| Act | |||
| Brilliant Coaching – meetings, goal-setting, and action plans in the dashboard | Optional | ||
| Help Centre with tips, guidance, and video tutorials | |||
| Strategic Advisory | |||
| Strategic results review | Optional | ||
| Support | |||
| Digital onboarding and product guide | |||
| Onboarding session with Brilliant | Tillval | ||
| Brilliant API – automate survey distribution with your existing systems | |||
| Tech set-up – account configuration | |||
| Customer Care via email, Mon–Fri, 08:00–17:00 (English and Swedish) | |||
| Single Sign-On (SSO) | Optional | ||
| Customer Success support | |||
| Open training webinars for managers and employees | |||
| SLA | |||
| Support response within 24h on business days | Within 72 h | ||
| 99% platform availability | |||
| Critical incidents (e.g. personal data breaches, security issues, or service disruptions affecting multiple customers) responded to within 1h, Mon–Fri, 08:00–17:00 | |||
| Data Security | |||
| Fully GDPR compliant | |||
| Delivered in accordance with ISO27001 | |||
| Option for customised GDPR agreements | Optional | ||
From measurement to action and transformation – Unlock your organisation’s full potential and strengthen relationships with both customers and employees. Brilliant’s platform measures, analyses, and transforms your data into valuable insights that are easy to act on – enabling data-driven decisions, a holistic perspective, and a stronger business.