Information about integrity, data processing and sub processors
General
Security and data integrity are of outmost importance to us at Brilliant Future. This section describes how we store data and the sub processors we use.
Our tools are aimed at HR, management teams, team managers, and employees in various types of organizations. We act as a data processor for our customers, and naturally comply with all laws and restrictions related to GDPR, data security, and privacy.
Cookies in the platform are only used to achieve necessary functionality and are not used for tracking and marketing purposes.
Surveys
Our surveys are aimed at respondents (employees or our customers’ customer). All responses in employee surveys are anonymous, and cookies are not used to store information from the survey.
Customer surveys are not anonymous because our customers need ability to feedback their customers (close the loop). Similarly, cookies are not used to store information from the survey, and customers can always choose not to participate and actively decline further information and survey mailings (opt-out).
If you need more detailed information about the platform, how we manage privacy and data security, please contact us at dpo@brilliantfuture.se.
Description of data storage and sub processors
Our platforms store all data in datacentres within Sweden and EU. We use standard components for securing data in transit and data at rest. Data in transit uses standard SSL/TLS/HTTPs and data at rest use SQL server and the database is encrypted using TDE encryption. Columns containing personal data in the database are using AES encryption. Encryption keys are stored separately. To further strengthen data integrity, we use both anonymization and pseudonymization.
List of sub-processors
NOTE! This is a list of all our sub-processors. Depending on your current subscription and the products you use, some of these sub-processors might not be used.
Name
Product(s)
Location of processing (country)
Purpose
ChatGPT and Azure OpenAI by Microsoft
All*
Sweden/EU
Covered by and certified under the EU-US Data Privacy Framework (https://www.dataprivacyframework.gov/s/, u.d.).
Text analysis, and classifications of free text comments
Twilio/Sendgrid
All**
Sweden/EU
Covered by and certified under the EU-US Data Privacy Framework (https://www.dataprivacyframework.gov/s/, u.d.).
SMS and email invitations and reminders to respondents
Pendo
All
EU
Covered by and certified under the EU-US Data Privacy Framework (https://www.dataprivacyframework.gov/s/, u.d.)
Helpcenter, customer support and analytics. Only process users and roles in the platform (no respondents)
Hubspot
All
EU
Covered by and certified under the EU-US Data Privacy Framework (https://www.dataprivacyframework.gov/s/, u.d.)
Customer relationship management and customer support. Only process users and roles in the platform (no repondents)
Start Deliver
All
Sweden/EU
Customer and user statistics in the platform. Only process users and roles in the platform (no repondents)
Microsoft
Insight EX, CX
Sweden/EU
Covered by and certified under the EU-US Data Privacy Framework (https://www.dataprivacyframework.gov/s/, u.d.).
Services, applications, and operations in Azure/Cloud (e.g., App/Web services, Database/Storage, Functions)
Nordicstation AB
Navigator/
Customer Service
Sweden/Stockholm
Outsourcing partner for Brilliant Navigator
*) Only for subscriptions including AI Insights, AI Monthly report or AI Text analysis
**) Only for subscriptions using e-mail or SMS. All SMS-traffic in Navigator use local SMS-solution
A smart and interactive platform that strengthens customer and employee relationships
From measurement to action and transformation – Unlock your organisation’s full potential and strengthen relationships with both customers and employees. Brilliant’s platform measures, analyses, and transforms your data into valuable insights that are easy to act on – enabling data-driven decisions, a holistic perspective, and a stronger business.
At Brilliant Future we help organisations become brilliant! We measure the engagement of their people and their customer experience. We improve their employee engagement, develop their leaders and strengthen their employer brand.
Address
Brilliant Future AB
Drottninggatan 26
111 51 Stockholm
Sweden
