Get NPS certified at Brilliant

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Get NPS certified at Brilliant

Finally, a real net promoter certification in the Nordic market!

Meet your peers and join our Brilliant family and develop your skills in our certification program.

We are happy to announce that we are offering the Nordic market Net Promoter certifications. Whether you are you interested to join a two day onsite certification program or a self-paced online training, we have it for you.

The Netpromoter Master class is designed to support your development and empower you and your company to build a world class CX program based on a customer centric culture. You will work with the latest best practices together with your Master class colleagues during two days. You will take part in discussions and learn ways of developing your Customer Experience Management program. You will leave as a CX expert, with new skills and be a part of a global network as a Net Promoter® Certified Associate.

 

Net Promoter Master class: Get Noticed

There’s no better way to signify your status as a customer experience pro. Our Net Promoter Master class delivers know-how and recognition in one blow.

Training + Toolkits = Success – The masterclass includes instruction in frameworks and best practices, plus toolkits you can come back to again and again.

Comprehensive Guidance – Take the guesswork out of running a CEM program by completing our in-depth training program.

The curriculum covers topics including:

  • Data excellence
  • Analytics to drive value from data
  • Taking action to drive change
  • Engaging the organization
  • Structuring a program
  • Understanding financials
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