A holistic solution for customer service that increases quality, efficiency, and engagement in every customer contact. Measure your customer’s experience in real-time and act upon the insights to create happy and loyal customers.
We work with Brilliant because of their solid and international experience, their methodolgy and tools for surveys and follow up work, as well as for their dedicated and service minded team of consultants.
Eva Ulvöy, HR Manager
We have used Brilliant’s solutions for years and we are very pleased with our cooperation. Brilliant are flexible and receptive, and they deliver great service to us as a customer.
Caroline Nikander, Head of People & Performance
The customers should feel that we really listen to them. Our employees continuously follow up our customers’ feedback through Brilliant´s surveys. The customer survey in Brilliant Navigator is a tool for everyone to do their job as good as they can. Everyone receives increased knowledge about what the customers’ feel is good or bad. To include the dialogue, the warm and personal interaction, ties our customers closer to us, and ultimately, creates more business.
Daniel Krook, VD
What I like the most about Brilliant’s solution is that it offers such a clear process that enables an easy and productive dialogue around improvement areas, all the way down on team level.
Sandra Gustavsson, HR manager
- An easy to use web-based solution
- Help with choosing contact channel, phone, web, chat, e-mail
- Help with formulating questions according to your needs
- Real-time results
- Results on individual, group and organisational level
- Follow the development over time
- Create automated reports customised for your needs
- We support you so that you get the best possible value from your survey
- We support you with our expertise in employee coaching
- You get help from us to prioritise customer feed-back for best possible effect
We give you data-driven actionable human insights, about the people that matter to you, so you can make decisions that improve your business.