For successful companies every customer interaction is a possibility to strengthen the relationship with their clients. We provide all types of customer surveys – from long term customer relationship surveys to surveys directly after the customer has been in contact with your company. We are your partner in creating customer loyalty that leads to sustainable success.
A holistic solution for customer service that increases quality, efficiency, and engagement in every customer contact. Measure your customer’s experience in real-time and act upon the insights to create happy and loyal customers.
Our Brilliant Customer Experience Management solution offers a tool for you to get a full overview on the customer experience and insights into every step of the customer journey. With this tool, you can improve the customer experience to increase your revenue and profitability.
We work with Brilliant because of their solid and international experience, their methodolgy and tools for surveys and follow up work, as well as for their dedicated and service minded team of consultants.
Eva Ulvöy, HR Manager
Haglöfs
We have used Brilliant’s solutions for years and we are very pleased with our cooperation. Brilliant are flexible and receptive, and they deliver great service to us as a customer.
Caroline Nikander, Head of People & Performance
Academic Work
The customers should feel that we really listen to them. Our employees continuously follow up our customers’ feedback through Brilliant´s surveys. The customer survey in Brilliant Navigator is a tool for everyone to do their job as good as they can. Everyone receives increased knowledge about what the customers’ feel is good or bad. To include the dialogue, the warm and personal interaction, ties our customers closer to us, and ultimately, creates more business.
Daniel Krook, VD
Bredband2
What I like the most about Brilliant’s solution is that it offers such a clear process that enables an easy and productive dialogue around improvement areas, all the way down on team level.
Sandra Gustavsson, HR manager
Almi
Do you want to know what your customers think and what creates customer loyalty? How do you act upon customer insights today? To start off your customer surveys, we will set specific goals together, and through results from analysis and workshops, we will help you reach those goals – step by step. By putting the necessary knowledge and insights in place within the organization, your company will transform into a business that is truly customer focused. By choosing Brilliant as your partner you’ll become better at offering the best service to each customer. Every day, every month, and every year.
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We give you data-driven actionable human insights, about the people that matter to you, so you can make decisions that improve your business.