A holistic solution for customer service that increases quality, efficiency, and engagement in every customer contact. Measure your customer’s experience in real-time and act upon the insights to create happy and loyal customers.
Do you want to know what your customers think and what creates customer loyalty? How do you act upon customer insights today? To start off your customer surveys, we will set specific goals together, and through results from analysis and workshops, we will help you reach those goals – step by step. By putting the necessary knowledge and insights in place within the organization, your company will transform into a business that is truly customer focused. By choosing Brilliant as your partner you’ll become better at offering the best service to each customer. Every day, every month, and every year.
We work with Brilliant because of their solid and international experience, their methodolgy and tools for surveys and follow up work, as well as for their dedicated and service minded team of consultants.
Eva Ulvöy, HR Manager
We have used Brilliant’s solutions for years and we are very pleased with our cooperation. Brilliant are flexible and receptive, and they deliver great service to us as a customer.
Caroline Nikander, Head of People & Performance
The customers should feel that we really listen to them. Our employees continuously follow up our customers’ feedback through Brilliant´s surveys. The customer survey in Brilliant Navigator is a tool for everyone to do their job as good as they can. Everyone receives increased knowledge about what the customers’ feel is good or bad. To include the dialogue, the warm and personal interaction, ties our customers closer to us, and ultimately, creates more business.
Daniel Krook, VD
What I like the most about Brilliant’s solution is that it offers such a clear process that enables an easy and productive dialogue around improvement areas, all the way down on team level.
Sandra Gustavsson, HR manager
We give you data-driven actionable human insights, about the people that matter to you, so you can make decisions that improve your business.