Brilliant Customer

For successful companies every customer interaction is a possibility to strengthen the relationship with their clients. We provide all types of customer surveys – from long term customer relationship surveys to surveys directly after the customer has been in contact with your company. We are your partner in creating customer loyalty that leads to sustainable success.

Our process in three steps - measure, analyse, act

Do you want to know what your customers think and what creates customer loyalty? How do you act upon customer insights today? To start off your customer surveys, we will set specific goals together, and through results from analysis and workshops, we will help you reach those goals – step by step. By putting the necessary knowledge and insights in place within the organization, your company will transform into a business that is truly customer focused. By choosing Brilliant as your partner you’ll become better at offering the best service to each customer. Every day, every month, and every year.

Step 1.


  • An easy to use web-based solution
  • Help with choosing contact channel, phone, web, chat, e-mail
  • Help with formulating questions according to your needs

Step 2.


  • Real-time results
  • Results on individual, group and organisational level
  • Follow the development over time
  • Create automated reports customised for your needs

Step 3.


  • We support you so that you get the best possible value from your survey
  • We support you with our expertise in employee coaching
  • You get help from us to prioritise customer feed-back for best possible effect

Smart and interactive platform that enhances relationships with both customers and employees

We give you data-driven actionable human insights, about the people that matter to you, so you can make decisions that improve your business.

Sign up for our newsletter