Artiklar

Getting Started with CX: Why Simpler Is Often Better | Brilliant

Brilliant — Sun, 15 Mar 2026 23:00:00 GMT

Customer experience has, in recent years, shifted from being an operational improvement area to becoming a strategic issue at executive level. More organisations are recognising that customer experience affects everything from loyalty and brand perception to growth and profitability. At the same time, many companies still lack a structured way of understanding how their customers actually experience the business.

Leadership Development and 360 Feedback at Billerud: A Journey Toward Sustainable Leadership | Brilliant

Brilliant — Sun, 15 Feb 2026 23:00:00 GMT

Billerud, a global provider of high-performance paper and packaging materials, has partnered with Brilliant over the past ten years to conduct employee engagement surveys. A few years ago, they also began using 360-degree feedback across several parts of the organisation to strengthen leadership and deepen their work on sustainable leadership. This means their leaders are expected not only to be effective and results-driven, but also responsible and committed to long-term, sustainable outcomes.

How can we turn our employee surveys with Brilliant into results? | Brilliant

Brilliant — Mon, 09 Feb 2026 23:00:00 GMT

One of the most common questions we receive is: “How do we get impact from our measurements, and how can we best work with the data to develop?”

Sneak peek at our 2026 roadmap – Employee surveys ✌️ | Brilliant

Brilliant — Mon, 12 Jan 2026 23:00:00 GMT

Do you work in Brilliant’s employee survey platform? Congratulations! For you, we have loads of exciting features and updates planned in our 2026 roadmap 🎯✌️

How to know what to measure in pulse surveys – and how to create a consistent thread throughout the year | Brilliant

Brilliant — Wed, 26 Nov 2025 23:00:00 GMT

Measuring often is not the same as measuring well. Pulse surveys shouldn’t be something you do “just because you’ve always done it” – they should be a natural part of how you drive development and engagement within the organisation.

From Inclusion to Psychological Safety – The Next Step in Our Development | Brilliant

Malin Hising — Wed, 26 Nov 2025 23:00:00 GMT

For a long time, our inclusion index has helped us understand how well we create working environments where everyone feels welcome and involved. It remains a central part of our culture, but as organisations evolve, so does the need to understand a more specific and decisive area: psychological safety.

How Brilliant Makes It Easy for Managers and Teams to Succeed | Brilliant

Brilliant — Wed, 19 Nov 2025 23:00:00 GMT

Many organisations invest in platforms to understand how employees and leaders experience their working day. But the journey from insight to real change is rarely about the amount of data. It depends on how easy it is for managers to see what matters, and what they should do next. When the answers are clear, managers and their teams can drive engagement, development and results without drowning in information.

How often should you conduct employee and pulse surveys? | Brilliant

Brilliant — Wed, 05 Nov 2025 23:00:00 GMT

Measuring employee experience, engagement and the work environment

Measuring employees’ experience, engagement and work environment is essential for building a strong organisational culture and achieving long-term, sustainable results. But a common question many organisations ask is: How often should we actually measure?

Five Tips When Switching Your Employee Survey Platform | Brilliant

Brilliant — Mon, 03 Nov 2025 23:00:00 GMT

Switching to a new provider for your employee surveys can feel like a big step. Many organisations hesitate, often because they’re unsure how to bring their historical data with them.

How Thomas Concrete Group Builds Lasting Engagement Across Borders | Brilliant

Brilliant — Tue, 21 Oct 2025 22:00:00 GMT

Creating engaged employees is one of the most important success factors for any thriving organization. Thomas Concrete Group, a Swedish family-owned company with over 70 years of history and operations across Europe and the United States, has built a strong culture and leadership model that unites a geographically dispersed organization.